Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We issue refunds within 14 days of receiving the return.
We Do Not offer paid returns; you are eligible to send your order back via your shipping method. We recommend sending via Royal Mail Special Delivery by 1pm (Tracked). Please include your order number on paper inside your package.
Returns Address
Premium Sportswear
Baltimore House, Gateshead, NE8 3DF, United Kingdom
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please send your return to the address above
You can always contact us for any return questions email us at info@premiumsportswear.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at info@premiumsportswear.co.uk
